Obter Tickets

{
  "ticketId": "b8c9f8c4-0b6a-4b2a-8f8f-0c9d9e2f5a1a",
  "includeEvents": true
}

{
  "leadId": "5db2c5f7-16b7-40e5-9a0f-f7f0c69c3e77",
  "includeClosed": false,
  "includeEvents": true
}

{
  "conversationId": "0c8e3fa7-0601-4a75-9b9c-c1c919c50a8c",
  "avatarId": [
    "e0fe2a9f-7c1e-4c73-8c70-cb7b0f2e99e0",
    "a45b9ce4-9c57-4725-8a28-2252cd039699"
  ],
  "includeDeleted": false
}

{
  "leadId": "5db2c5f7-16b7-40e5-9a0f-f7f0c69c3e77",
  "avatarId": "e0fe2a9f-7c1e-4c73-8c70-cb7b0f2e99e0",
  "includeEvents": true,
  "includeClosed": true
}

curl -X POST "$BASE_URL/api/externalAPIs/public/tickets/getTickets" \
  -H "Authorization: Bearer $TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "leadId": "5db2c5f7-16b7-40e5-9a0f-f7f0c69c3e77",
    "includeEvents": true,
    "includeClosed": false
  }'

class TicketRetriever {
  constructor(apiToken, baseUrl) {
    this.apiToken = apiToken;
    this.baseUrl = baseUrl;
  }

  async getTickets(params = {}) {
    try {
      const response = await fetch(`${this.baseUrl}/api/externalAPIs/public/tickets/getTickets`, {
        method: 'POST',
        headers: {
          'Content-Type': 'application/json',
          'Authorization': `Bearer ${this.apiToken}`
        },
        body: JSON.stringify(params)
      });

      if (!response.ok) {
        const error = await response.json();
        throw new Error(`Erro ${response.status}: ${error.message}`);
      }

      return await response.json();
    } catch (error) {
      console.error('Erro ao buscar tickets:', error);
      throw error;
    }
  }

  // Buscar ticket específico
  async getTicketById(ticketId, includeEvents = true) {
    return await this.getTickets({
      ticketId,
      includeEvents
    });
  }

  // Buscar tickets de um lead
  async getTicketsByLead(leadId, filters = {}) {
    return await this.getTickets({
      leadId,
      includeEvents: true,
      includeClosed: true,
      ...filters
    });
  }

  // Buscar tickets de uma conversa
  async getTicketsByConversation(conversationId, filters = {}) {
    return await this.getTickets({
      conversationId,
      includeEvents: true,
      includeClosed: true,
      ...filters
    });
  }

  // Buscar tickets por avatar
  async getTicketsByAvatar(avatarId, additionalFilters = {}) {
    return await this.getTickets({
      avatarId,
      includeEvents: true,
      includeClosed: true,
      ...additionalFilters
    });
  }

  // Buscar tickets abertos de um lead
  async getOpenTicketsByLead(leadId) {
    return await this.getTickets({
      leadId,
      includeEvents: true,
      includeClosed: false
    });
  }

  // Buscar tickets com eventos específicos
  async getTicketsWithEvents(criteria) {
    return await this.getTickets({
      ...criteria,
      includeEvents: true
    });
  }
}

// Uso da classe
const ticketRetriever = new TicketRetriever('seu_token_aqui', 'https://api.tolky.to');

// Exemplos de uso
async function examples() {
  try {
    // Buscar ticket específico
    const ticket = await ticketRetriever.getTicketById('b8c9f8c4-0b6a-4b2a-8f8f-0c9d9e2f5a1a');
    console.log('Ticket encontrado:', ticket.data[0]);

    // Buscar tickets de um lead
    const leadTickets = await ticketRetriever.getTicketsByLead('5db2c5f7-16b7-40e5-9a0f-f7f0c69c3e77', {
      includeClosed: false
    });
    console.log(`Tickets abertos do lead: ${leadTickets.data.length}`);

    // Buscar tickets por avatar
    const avatarTickets = await ticketRetriever.getTicketsByAvatar('e0fe2a9f-7c1e-4c73-8c70-cb7b0f2e99e0');
    console.log(`Tickets do avatar: ${avatarTickets.data.length}`);

    // Buscar tickets de uma conversa específica
    const conversationTickets = await ticketRetriever.getTicketsByConversation('0c8e3fa7-0601-4a75-9b9c-c1c919c50a8c');
    console.log(`Tickets da conversa: ${conversationTickets.data.length}`);

    // Processar eventos dos tickets
    leadTickets.data.forEach(ticket => {
      if (ticket.events && ticket.events.length > 0) {
        console.log(`Ticket ${ticket.protocol} tem ${ticket.events.length} eventos`);
        ticket.events.forEach(event => {
          console.log(`- ${event.type}: ${event.description}`);
        });
      }
    });

  } catch (error) {
    console.error('Erro:', error.message);
  }
}