Atualizar Ticket

{
  "ticketId": "b8c9f8c4-0b6a-4b2a-8f8f-0c9d9e2f5a1a",
  "subject": "Atualizar orçamento",
  "description": "Cliente solicitou revisão do escopo",
  "importance": { 
    "importance_level": 3, 
    "importance_label": "Alta" 
  },
  "assignedUser": { 
    "hostPeopleId": "4a6b9f6e-0f2f-4e2b-9a77-98b0d64c4d11" 
  }
}

{
  "ticketId": "b8c9f8c4-0b6a-4b2a-8f8f-0c9d9e2f5a1a",
  "newLevel": "3fb2a9f0-5aa3-4f6d-8d37-c2a0b1d7b9a2",
  "reason": "Aprovado pelo gerente",
  "isAutomaticMove": false
}

{
  "ticketId": "b8c9f8c4-0b6a-4b2a-8f8f-0c9d9e2f5a1a",
  "subject": "Orçamento aprovado",
  "newLevel": "Concluído",
  "reason": "Entregue ao cliente",
  "authUserId": "d7b5d8a9-3f4c-4ed3-9c77-22f577d25f10"
}

{
  "ticketId": "b8c9f8c4-0b6a-4b2a-8f8f-0c9d9e2f5a1a",
  "status": {
    "label": "Em Progresso",
    "level": 2,
    "tickets_levels_id": "3fb2a9f0-5aa3-4f6d-8d37-c2a0b1d7b9a2"
  },
  "closed": false
}

curl -X POST "$BASE_URL/api/externalAPIs/public/tickets/updateTicket" \
  -H "Authorization: Bearer $TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "ticketId": "b8c9f8c4-0b6a-4b2a-8f8f-0c9d9e2f5a1a",
    "newLevel": "Concluído",
    "reason": "Entregue ao cliente"
  }'

class TicketUpdater {
  constructor(apiToken, baseUrl) {
    this.apiToken = apiToken;
    this.baseUrl = baseUrl;
  }

  async updateTicket(ticketId, updates) {
    try {
      const response = await fetch(`${this.baseUrl}/api/externalAPIs/public/tickets/updateTicket`, {
        method: 'POST',
        headers: {
          'Content-Type': 'application/json',
          'Authorization': `Bearer ${this.apiToken}`
        },
        body: JSON.stringify({
          ticketId,
          ...updates
        })
      });

      if (!response.ok) {
        const error = await response.json();
        throw new Error(`Erro ${response.status}: ${error.message}`);
      }

      return await response.json();
    } catch (error) {
      console.error('Erro ao atualizar ticket:', error);
      throw error;
    }
  }

  // Atualizar apenas campos
  async updateFields(ticketId, fields) {
    return await this.updateTicket(ticketId, fields);
  }

  // Mover apenas estágio
  async moveToLevel(ticketId, newLevel, reason, isAutomatic = false) {
    return await this.updateTicket(ticketId, {
      newLevel,
      reason,
      isAutomaticMove: isAutomatic
    });
  }

  // Atualizar e mover
  async updateAndMove(ticketId, fields, newLevel, reason) {
    return await this.updateTicket(ticketId, {
      ...fields,
      newLevel,
      reason
    });
  }

  // Fechar ticket
  async closeTicket(ticketId, reason, authUserId) {
    return await this.updateTicket(ticketId, {
      closed: true,
      newLevel: "Concluído",
      reason,
      authUserId
    });
  }

  // Atribuir ticket
  async assignTicket(ticketId, hostPeopleId, userName) {
    return await this.updateTicket(ticketId, {
      assignedUser: {
        hostPeopleId,
        name: userName
      }
    });
  }
}

// Uso da classe
const ticketUpdater = new TicketUpdater('seu_token_aqui', 'https://api.tolky.to');

// Exemplos de uso
async function examples() {
  try {
    // Atualizar apenas campos
    await ticketUpdater.updateFields('b8c9f8c4-0b6a-4b2a-8f8f-0c9d9e2f5a1a', {
      subject: 'Novo assunto',
      importance: { importance_level: 4, importance_label: 'Urgente' }
    });

    // Mover apenas estágio
    await ticketUpdater.moveToLevel('b8c9f8c4-0b6a-4b2a-8f8f-0c9d9e2f5a1a', 'Concluído', 'Aprovado pelo cliente');

    // Atualizar e mover
    await ticketUpdater.updateAndMove('b8c9f8c4-0b6a-4b2a-8f8f-0c9d9e2f5a1a', 
      { subject: 'Orçamento finalizado' }, 
      'Concluído', 
      'Entregue ao cliente'
    );

    // Fechar ticket
    await ticketUpdater.closeTicket('b8c9f8c4-0b6a-4b2a-8f8f-0c9d9e2f5a1a', 'Resolvido', 'd7b5d8a9-3f4c-4ed3-9c77-22f577d25f10');

  } catch (error) {
    console.error('Erro:', error.message);
  }
}